Frequently Asked Questions

How do I pay for my order?

Purchasing for the item you want is simple at Urban Hides LLC! We accept Visa, MasterCard, American Express, Union Pay, Apple pay, Google pay, and Discover.

Can I make adjustments after I’ve placed my order?

Yes, you can make modifications with in 24hours. Please get in touch with our customer care for assistance.

Where can I get information on my order?

You will receive an email with all of the specifics of your order, including item prices and order number.

Do you ship USA?

Currently, we ship exclusively within the United States. We are happy to offer Free Shipping to all U.S. states. Please note that we are unable to deliver to P.O. Boxes, APO, FPO, or DPO addresses. If you have specific shipping questions, please contact us at support@urbanhides.shop.

Is shipping free?

Yes! Shipping is free.

Is it secure to order online?

Absolutely! We encrypt your personal data with SSL encryption.

How much time will it take to receive the ordered items?

Schedule to assist you in making your purchase:

• Order Cutoff Time: 12:00 PM Central Time (CT), USA. Orders placed after this time will be processed the next business day.
  
• Order Handling Time: 2-4 Days (Monday To Friday)
  
• Transit Time: 6-8 Days (Monday To Friday)
  
• Estimated Total Delivery: 8-12 business days. Note: During high-volume seasons, minor delays may occur.

How will I know whether the request has been accepted or verified?

You will receive an email confirmation within minutes of completing your order.

What if I have a problem after receiving my order?

If you experience any issues, contact our Customer Service Team.  Please refer to our Return and Refund Policy for more information.

How can I follow my order?

Once your order is re-laid, you’ll receive tracking details via email. You can also Track Your Order on our website.

Can I exchange my item for something else?

Yes! If you’d like to exchange your item, contact our customer service for assistance.

Who will cover the exchange delivery charges?

Customer will exclusively be responsible for paying the shipping costs.

Can I return the product if it doesn’t satisfy me?

If you are dissatisfied with your purchase, you can return it within 30 days after delivery for a full refund.

If tag is removed, is it still returnable?

The products must be unused, in their original condition, and have all tags intact.

Do you need any proof of damage?

Yes, report any faults or damages with photo evidence within 30 days of receiving the item.

How can I cancel my order?

Orders can be canceled within 24 hours. If the item has already been processed, you’ll need to receive it and then request a return.

Do your sizes correspond to the size chart?

Yes, our sizes are precisely the same as the size chart. Use it confidently to find your ideal fit.

Are the sizes listed in inches or centimeters?

We provide sizes in inches and centimeters for the sake of simplicity. Look out our size chart for more information.

What would be the return process?

Once you contact us for return purpose after confirming, our team will offer you a return authorization number and making it easy for you to return the merchandise to us.

What is the return policy?

You have 30 days from the date of delivery to return your item for a complete refund.

How does the return authorization number work?

Once you have access to the return authorization number, Returns must be shipped to the address provided by our customer support team via email. 

Should I pay for return shipping?

Yes, while we provide free shipping on orders, return courier charges are not included.

How will I get my refund?

Reimbursement will be refunded through the way you originally made the payment within 3 business days after receiving the product.

Do you have restocking fee?

No restocking fee.

Which courier service do you use?

We prefer FedEx and DHL for USA mailings.

Do you own any retail stores?

Urban Hides LLC operates as an online only store and does not have a physical retail storefront.

How can I approach Urban Hides LLC with additional questions?

For specific questions, please contact our Customer Care Department at support@urbanhides.shop or chat with us directly.

Contact us:
Please contact our customer service with any inquiries or needs.

Trade Name : Urban Hides LLC
Email : support@urbanhides.shop
Phone : +1(430) 775-5356
Business Address :  5900 BALCONES DR # 7398, AUSTIN TX 78731, USA.
Operating Hours : Monday to Friday | 09:00 AM – 06:00 PM (Central Time, USA)

We appreciate you selecting Urban Hides LLC We are eager to assist you.