Last updated: November 15, 2025

To please our treasured customers is the vital aim that makes us a step ahead of others; we understand that changing your mind is normal. Thus, you can cancel your order after receiving a confirmation email within 24 hours by emailing support@urbanhides.shop.

We recognize that situations might change, so we provide a 24-hour window for order adjustments or cancellations. Contact us, and if your order has not yet started the fulfillment process, we will satisfy your request without delay.

We are dedicated to meeting the needs and expectations of our valued customers, which is why we have established an order cancellation policy. To initiate an order cancellation, you must confirm your request with our support team via email at support@urbanhides.shop within 24 hours of receiving the confirmation email.

NO CANCELLATION
We cannot cancel orders confirmed after 24 hours of placing your order; once the order has been shipped, it cannot be canceled. However, you can always avail yourself of our 14-day return policy, designed to accommodate your needs and provide flexibility in any unforeseen circumstances where you can return the parcel to our warehouse to obtain a refund of the total amount paid, which is our goodwill gesture towards our valued customers.

Return Address and Contact Number:
We are pleased to assist you Monday to Saturday. You can contact us whenever you need to resolve your queries. Our customer care will respond swiftly. Our return address and contact number are given below for your convenience.

Contact us:
Please contact our customer service with any inquiries or needs.

Trade Name : UrbanHides
Email : support@urbanhides.shop
Phone : +1(430) 775-5356
Business Address : 5900 BALCONES DR #7398, AUSTIN, TX 78731 USA .
Operating Hours : Monday to Saturday | 09:00am – 06:00pm (EST)

We appreciate you selecting UrbanHides.Shop. We are eager to assist you.