Order cancellation policy

At Urban Hides LLC, customer satisfaction is our priority. We understand that plans change, which is why we offer a 24-hour cancellation window after order confirmation. Note: Urban Hides LLC operates as an online only store and does not have a physical retail storefront for in person Order cancellation.

How to Cancel Your Order

If you wish to cancel your order, please email support@urbanhides.shop within 24 hours of receiving your confirmation email. If your order has not yet entered fulfillment, we will process the cancellation promptly and issue a full refund.

Cancellation Guidelines

Within 24 hours: Eligible for cancellation and a full refund.
After 24 hours: Cancellation is no longer possible as the order moves into processing.
Shipped orders: Cannot be canceled, but you may return the item within 30 days for a refund.

No Cancellations After 24 Hours

Once an order has been confirmed for over 24 hours or has been shipped, cancellation is no longer available. However, our 30-day return policy allows you to return the item for a refund if eligible.

Contact us:

Please contact our customer service with any inquiries or needs.

Trade Name : Urban Hides LLC
Email : support@urbanhides.shop
Phone : +1(430) 775-5356
Business Address : 5900 BALCONES DR #7398, AUSTIN, TX 78731 USA .
Operating Hours : Monday to Friday | 09:00 AM – 06:00 PM (Central Time, USA)

We appreciate you selecting Urban Hides LLC We are eager to assist you.