Shipping Policy

Order Processing and Delivery Schedule:

Urban Hides LLC is pleased to serve you at its best. Our team will start processing your order as soon as you place it on our website. Please take note of the following schedule to assist you in making your purchase:

• Order Cutoff Time: 12:00 PM Central Time (CT), USA. Orders placed after this time will be processed the next business day.
  
• Order Handling Time: 2-4 Days (Monday To Friday)
  
• Transit Time: 6-8 Days (Monday To Friday)
  
• Total Delivery Time: 8-12 business days. Note: During high-volume seasons, minor delays may occur.

Order Confirmation:

You will receive an email via support@urbanhides.shop with your order number and details as soon as your order is placed.

As soon as your product ships, you will obtain a shipping confirmation email with a tracking number and link.

We will feel the pleasure of acknowledging you via email as soon as your order is delivered.

Delivery Service Providers:

To guarantee prompt and secure delivery, we collaborate with FedEx and DHL. Shipping is always free on orders placed with Urban Hides LLC

Free Shipping:

We are offering free shipping across the USA.

Delivery Time:

You will receive an email notification with your product’s shipping and tracking ID. Free shipping will take approximately 2-4 business days to handling and further 6-8 business days in transit.

Locations of Shipping:

Due to carrier constraints, we only ship within the United States, excluding P.O. boxes, APOs, FPOs, DPOs.

Packages Lost:

If you haven’t received your product despite being marked as delivered, kindly check the shipping address.

1. Examine every spot in your home that could be used for delivery.
   
2. Ask neighbors or family members if they accept the package.
   
3. To begin a claim, provide your tracking number to the courier.
   
4. If your package is reported misplaced, please get in touch with us right away via email at support@urbanhides.shop and include your order number.
   
5. Depending on your desire, we will either reship your product or issue a refund.
   

Contact us:

Please contact our customer service with any inquiries or needs.

Trade Name: Urban Hides LLC
Email: support@urbanhides.shop
Phone: +1 (430) 775-5356
Business Address : 5900 BALCONES DR # 7398, AUSTIN TX 78731, USA.
Operating Hours: Monday to Friday | 09:00 AM – 06:00 PM (Central Time, USA)

We appreciate you selecting Urban Hides LLC We are eager to assist you.