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At Urban Hides, we strive to make your shopping experience convenient and secure. Our website allows you to quickly purchase our high-quality items with a valid credit or debit card. Your security is our top priority; each transaction is encrypted to protect your information.

Accepted Payment Methods

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

Payment Security & Processing

Accepted Methods: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Security: Every transaction is processed using SSL (Secure Socket Layer) technology to protect your sensitive information.
Privacy: We do not store your credit card information on our servers; all payments are processed through secure, industry-standard third-party payment processors.
Currency: All orders are processed in USD.

Order Fulfillment & Cancellation

Fulfillment: An order is considered accepted once it has been shipped. We retain the right to cancel any unfulfilled orders and credit your payment card appropriately.
Modifications: Orders can only be modified or canceled within 24 hours of placement. Please email support@urbanhides.shop immediately for assistance.

Damaged or Defective Items (Special Policy)

If your order arrives damaged or defective, we take full responsibility:
No Return Needed: You do not need to return the damaged product; you may keep it.
Your Choice: We will either ship you a brand new replacement item free of cost or provide a full refund of the total amount paid, depending on your preference.

Change of Mind Returns

If you receive your order in good condition but still wish to return it:
Return Period: We provide a 30-day window for returns.
Return Shipping: Customers are responsible for the cost of return shipping to our warehouse.
Condition Warning: The item must be returned in its original, unused shape. If the returned item reaches our facility in a damaged or used condition, we reserve the right to refuse the refund.

Refund Process

Once a refund is approved, it will be issued to your original payment method. Please allow approximately 3 business days for the transaction to reflect in your account.

Contact Us

Please contact our customer support team with any inquiries:
  • Business Name: Urban Hides
  • Email: support@urbanhides.shop
  • Phone: +1 (520) 658-1166
  • Address: 3935 70th Ave NE, Naples, FL 34120, United States
  • Operating Hours: Monday to Friday | 09:00am – 05:00pm (GMT)
We appreciate you selecting Urban Hides. We are eager to assist you.