Last updated: November 15, 2025

At urbanhides.shop, we strive to make your shopping experience convenient and secure. Our website allows you to quickly purchase our high-quality items or services with a valid credit or debit card. Your security is our top priority; each transaction is encrypted to protect your information.

Payment Method
Accepted Payment Options: We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express, UnionPay, Apple pay, Google pay, and Discover).

Payment security: Every transaction on our website is encrypted using SSL to protect your sensitive information. Your security is our top priority.

Currency and Price:
Orders are performed in USD, and rates may differ. We have the authority to cancel purchases in the event of pricing problems and will swiftly offer a refund if necessary.

Payment Confirmation:
Following the transaction has been properly dealt with, you will receive a verification email. If a concern occurs, please contact our customer support staff.

Payment Processing:
Purchases are immediately invoiced upon order completion. Any remaining balances must be resolved with request.

Order Processing and Verification:
Upon confirming your order, you will be sent an email confirmation. Each order is reviewed for accuracy and may require additional verification before being accepted.

Order Fulfillment:
An order is considered accepted only after it has been shipped or partially fulfilled. We retain the right to cancel any unfulfilled orders and credit your payment card appropriately.

Availability:
The items we have may vary regularly. If a product becomes inaccessible after you place your order, we will notify you and give you a refund if needed.

Order Modifications:
Orders can only be modified with in 24 hours. Alterations are not anymore possible while in transit.

Cancellation Policy:
Since circumstances can change, we offer a 24-hour window for order modifications or cancellations. Please email support@urbanhides.shop, and if the order hasn’t begun the fulfillment process yet, we will respond to your request immediately.

Refunds and returns.
Refund Process:
Refunds are provided through the original payment method and take approximately 6-7 business days to process. If you have any problems with your refund, please contact us.

Return Policy:
We provide a 30-day window for exchanges or returns. Items must be returned in their actual shape, and requests should be made within 30 days of receipt.

Return Shipping:
Consumers are liable for the cost of return shipping.

Return Address:
Please send returns to our address at 37-15 73 Rd Street Suite 210 Jackson Heights, NY 11372. For further support, you can reach us via email at support@urbanhides.shop.

Payment Security and Privacy
Secure Transactions:
We operate SSL encryption technology to guarantee that all payment information is communicated securely and protected.

Privacy of Payment Information:
Your payment details are stored and shared only what is needed to process your transactions.

Fraud Prevention:
Our strategies comprise fraud detection dimensions to protect against unauthorized transactions and protect your information.

Third-Party Processors:
We use respected third-party payment processors to handle transactions aligned with industry security standards.

Customer Support:
Our customer service team can furnish immediate service if you have any concerns regarding payment security or privacy

Contact us:
Please contact our customer service with any inquiries or needs.

Trade Name : UrbanHides
Email : support@urbanhides.shop
Phone : +1(430) 775-5356
Business Address : 5900 BALCONES DR # 7398, AUSTIN TX 78731, USA.
Operating Hours : Monday to Saturday | 09:00am – 06:00pm (EST)

We appreciate you selecting urbanhides.shop. We are eager to assist you.