Last updated: November 15, 2025

Return Policy
Your fulfillment is significant for us at urbanhides.shop. We understand that occasionally items might not live up to your expectations or run into unexpected problems. We have created a detailed return and exchange policy to provide you peace of mind when you shop with us.

Easy Returns within 30 Days

You have 30 days from the date of delivery to return your item for a complete refund if you’re not happy with it.
Return Conditions

urbanhides.shop accepts returns.

If you are dissatisfied with your purchase, you can return it within 30 days after delivery for a full refund.
We accept returns for defective and non-defective products.
The products must be unused, in their original condition, and have all tags intact.
Orders containing multiple items of identical products in the same or different sizes are not viable for return or refund.
Report any faults or damages with photo evidence within 30 days of receiving the item.
Simple Return Process

To begin the process, email our dedicated Customer Support Team at support@urbanhides.shop.
Our team will offer you a return authorization number
Return Label

You should affix return authorization number to the delivery box and
ship the item back to our warehouse.
 Please note that the customer is responsible for return courier charges.
Quality Assurance

If you find any production problems or damage during delivery, please get in touch with us.
Our dedicated unit will cooperate closely with you to resolve the best action.
Order Modifications and Cancellations

We provide a 24-hour window for order adjustments or cancellations.
If your order has not yet started the fulfillment process, we will satisfy your request without delay.
Exchange Policy

At any given point, if the purchaser feels like exchanging a product for a different size, then we accommodate them with an additional brand-new product without any extra charges. The purchaser is only liable to cover the reshipping cost and half of the material cost, which solely depends on the size and weight of the product.
Incorrect Item Shipped

If you discover you received an incorrect order, please send us an email at support@urbanhides.shop with photos of the wrong product.
Change of Mind

We allow 30 days after delivery product exchanges in the event that you change your mind. Please contact our customer support team by email.
Cancellation after ordering

You may request a cancellation for your order with in 24hrs of placing an order.
* Please note that we will assist you with all we have if it has not been processed.

Never Arrived

If a product you purchased fails to arrive within the specified timeframe or as promised, you may be eligible for a refund.
To request a refund please contact our Customer Support team.
Damaged or Defective Items

We suggest please inspect your order upon arrival and contact us if the item is defective or damaged so that we can evaluate the issue and make it right.
To do so please our customer support and provide your order details, a clear description of the problem, and any supporting evidence such as photograph or videos.
Faulty Manufacturing

You have 30 days after the arrival of your product to report any problem with your product, if the product does not work.
* Please note that Made to Order Items are not eligible for returns.

How can customers return your products?

By Mail

How will customers get the return label? 

To begin the process, email our dedicated Customer Support Team at support@urbanhides.shop.
Our team will offer you a return authorization number
You should affix return authorization number to the delivery box and ship the item back to our warehouse.
Custom Duties

Each country varies in its customs duties, laws and regulations. For the ease of buyer, we mark all of our shipments as Free Shipping for and send it as a gift to help the buyer to not suffer paying several custom duties. However, all the shipments or items that we ship do charge the shipment accordingly.

Note: the item is not free neither the shipping of the parcel. Incase the state charges any custom duties on the parcel, the buyer is liable to pay all the duties not the seller.

What is the restocking fee?

No Restocking Fee

Who pays for the return/exchange?

The customer is responsible for return/exchange courier charges.

The product conditions that we allow for returns:

New

Ship Returns To

Please follow the Address that will be provided in the return shipping label.

* Please note do not initiate returns without contacting us.

Changes to Policy

Policy changes are a natural and necessary part of evolution. They occur in response to various factors. Therefore, urbanhides.shop retains the right to amend the policy at any given time, with such changes taking effect immediately upon being posted on the website.

Dedicated Customer Support

Our determined Customer Service Team is available to help you every step of the way. Whether you have questions about returns, need help with an exchange, or want to inquire about your order, we’re only an email away or you can live chat with us.

Contact us:
Please contact our customer service with any inquiries or needs.

Trade Name : UrbanHides
Email : support@urbanhides.shop
Phone : +1(430) 775-5356
Business Address : 5900 BALCONES DR # 7398, AUSTIN TX 78731, USA.
Operating Hours : Monday to Saturday | 09:00am – 06:00pm (EST)

We appreciate you selecting urbanhides.shop. We are eager to assist you.