Last updated: November 15, 2025

Your satisfaction is important to us at urbanhides.shop. We recognize that sometimes, things do not meet your expectations or run into unexpected problems. We have developed a detailed refund policy to provide you peace of mind while shopping with us.

Easy Returns within 30 Days

If you are dissatisfied with your purchase, you may return it within 30 days after delivery for a full refund.
No Restocking Fees

We do not set any restocking fees for returned merchandise.
Incorrect Item Shipped

If you discover you received an incorrect order, please send us an email at support@urbanhides.shop with photos of the wrong product.
Change of Mind

We allow 30 days after delivery product exchanges in the event that you change your mind. Please contact our customer support team by email. 
Cancellation after ordering

You may request a cancellation for your order with in 24hrs of placing an order.
* Please note that we will assist you with all we have if it has not been processed.

Never Arrived

If a product you purchased fails to arrive (according to the tracking details) you may be eligible for a refund.
To request a refund (only within 30 days) please contact our Customer Support team.
Damaged or Defective Items

We suggest please inspect your order upon arrival and contact us if the item is defective or damaged so that we can evaluate the issue and make it right.
To do so please contact our customer support and provide your order details, a clear description of the problem, and any supporting evidence such as photograph or videos.
Faulty Manufacturing

You have 30 days after the arrival of your product to report any problem with your product, if the product does not work.
Quick Refund Processing

We will email you once we’ve received and reviewed your return and let you know if the reimbursement was approved or not.
If approved, you’ll be automatically refunded using your original payment method within 7 business days.
Please remember that it can take some time for your bank or credit card company to process and post the refund, too.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@urbanhides.shop

How to initiate a refund process?

To initiate a refund request, please contact us by emailing. 

What documents are required for refund?

Provide relevant details, including your order number, date of purchase, the reason for your refund request and pictures of the product you have received.

When to expect a return?

It can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we’ve approved your return, please contact us at support@urbanhides.shop

Changes to Policy

Policy changes are a natural and necessary part of evolution. They occur in response to various factors. Therefore, urbanhides.shop retains the right to amend the policy at any given time, with such changes taking effect immediately upon being posted on the website.

Customer Support

We have a committed Customer Service Team on hand to assist you at every stage. We can be reached by email or live chat if you have any issues regarding returns, or order-related matters.

Contact us:
Please contact our customer service with any inquiries or needs.

Trade Name : UrbanHides
Email : support@urbanhides.shop
Phone : +1(430) 775-5356
Business Address : 5900 BALCONES DR # 7398, AUSTIN TX 78731, USA.
Operating Hours : Monday to Saturday | 09:00am – 06:00pm (EST)

We appreciate you selecting urbanhides.shop. We are eager to assist you.